Gain valuable customer insights

Nemovo provides you with real insights into customers’ behaviour and preferences, at both a micro and macro level. Features such as single-page contact management and graphical interaction timelines help sales reps have more informed and personal conversation with each prospect. While market reports and dashboards enable managers to take a step back to get the bigger picture.

And all this in real-time, from a desktop or a mobile device, on or off-line!

Review the complete

history of all interactions

Nemovo: identify key people in each account

Immediately identify each account's key people

View past purchases and product preferences

Nemovo: analyse recent customer concerns

Analyse recent customer concerns via a tagcloud

CONTACTS

Nurture personal relationships

Instilling a human touch is essential to any successful sales processes. With Nemovo, build personal connections with each contact and transform your sales reps into trusted advisors.

An ergonomic one-page display of all relevant information regarding the contact :

Graphical timelines so sales reps can zoom in and review in a matter of minutes the full history of interactions with a particular person before a meeting.
A tagcloud illustrating the key preoccupations of the contact.
Statistics on the communication channels most used by the customer to interact with you (email, phone, social media...)

ACCOUNTS

Optimise customer journeys

Offering a reactive customer service is no longer sufficient in today's competitive world. It's time to take control and implement proactive processes that deliver value at each stage of the customer journey.

So how can Nemovo help you?

A company is a collection of people making your relationship more complex to manage. A powerful CRM tool such as Nemovo will help you follow your engagement history with each contact and ensure that every conversation you have is aimed at helping the company get one step closer to success.
Track key players (ambassadors, decision makers, influencers...) over time and leverage Nemovo's reports and alerts to ensure you stay in touch regularly.
Drive future business by analysing past buying history. Which products have they bought? Are their any up-selling or cross-selling opportunities? Is there a seasonality in their buying pattern? Who are the competitors they compared you with so you can anticipate their expectations?

MARKET

Assess your customer portfolio

Who are your best customers? Where are they located? How much revenue do they generate and how much do they "cost" in sales and support interactions?

Are some customers using resources that could be better spent on securing more profitable relationships? While others are being left out in the cold? And how are you treating your loyal customers who buy regularly over time? Are they getting the attention and level of service they expect and deserve?

Nemovo's reports and graphs will help you answer all these questions and analyse the quality and profitability of your customer relationships.